Job Description

  • Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.
  • Capable of performing Fault Analysis and troubleshooting through support portal.
  • Correspond with customer and provide updates in accordance to standard operating procedures.
  • Coordinate with customer to facilitate efficient troubleshooting process.

Job Requirement

  1. Candidate must possess at least a Diploma or Degree in Computer Science or any related field.
  2. Able to work in shift mode, 24 x 7 operation (Shift on rotation basis).
  3. Strong knowledge in Voice over IP (VoIP), networking, Data Network.
  4. At least 1 year of working experience in related field.
  5. Able to work in Empire City, Damansara Perdana

Details
Location
Company Overview

MY E.G SERVICES BERHAD is an MSC status company and listed on the Main Board of Bursa Malaysia Securities Berhad.

 

We are engaged in the development and implementation of Electronic Government services, one of the flagship applications under the MSC project initiated by the Government of Malaysia. We provide services related to
government agencies such as Jabatan Pengangkutan Jalan, Polis DiRaja Malaysia, Jabatan Insolvensi Malaysia, Dewan Bandaraya Kuala Lumpur, Jabatan Pendaftaran Negara, Immigration Department, Tenaga Nasional Berhad and Telekom Malaysia Berhad.