Job Description

We have a saying at Nando’s and it’s simply this: “Nando’s is not just about the chicken. It’s never been just about the chicken. It’s about the people who make the chicken.” Wherever in the world our Nandocas may be, they’re part of our Fired Up global brand and amazing family. It’s a family that works hard and plays hard too. In our beautiful casas, we serve our legendary PERi-PERi chicken and support one another all the way. It keeps things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying! We do this so that our brand and all the family members in it will thrive and have the chance to be the best they possibly can be.

  • Process all phone and online order requests in timely order
  • Suggestive or up selling products to achieve sales
  • Liaise with Operations Team to address order related issues
  • Initiates required action for response to customer service requests for order changes and communicates changes to the appropriate personnel / departments
  • Provide assistance to the customers who call in for Nando’s Loyalty Program
  • Provide assistance to all general queries, and escalate queries to next level when required
  • Contact customers via phone when required, for specific campaigns, sales initiatives or data updating process
  • Customer oriented with excellent interpersonal and problem solving skills
  • Experience in Customer Service or Call Centre environment is an added advantage
  • Able to speak and write in English and Bahasa Malaysia
  • Computer literate and proficient in Microsoft Office Applications (Word & Excel)
  • For Full Time position, required to work on shift (10.00am – 11.00pm), weekends and public holidays on rotation basis
  • Students are encourage to apply, flexible hours can be arranged for Part Time position
  • Applicants must be willing to work in Citta Mall, Ara Damansara Employment Type:  Part Time

Education:  SPM / O' Level

 Spoken Language:  Malay, English

Written Language:  Malay, English

Details
Location
Company Overview

Nando's is an international casual dining restaurant chain originating in South Africa. Founded in 1987, Nando's operates over 1,000 outlets in 35 countries. The logo is based on the Rooster of Barcelos.

Nando's specialises in Portuguese-style chicken dishes with various peri-peri marinades.

Nando's has been established in Malaysia since 1998. As of May 2015, there were 69 restaurants operating throughout the country.