Job Description

ABOUT WORKING AT AGODA
Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a Booking Holdings company, Agoda offers travelers a fast, easy way to book their holiday accommodation from over 1 million properties in almost every country on earth.

 

Agoda has been growing at an exceptional rate and has a network of over 1 million accommodation options worldwide and employs over 4,000 professionals from 70 nationalities in locations around the globe. Having established itself as the dominant Online Travel Agency in Asia, it is now growing its presence in Europe and the USA.

 

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the travel industry, and it is this passion that has allowed us to grow so quickly and create a best in class service for our hotel partners.

Come join our global team at Agoda, where you will have the opportunity to contribute to the success of the company and make a difference!

 

DEPARTMENTAL INFO/JOB SUMMARY:

The Accommodation Services Specialist is responsible for facilitating Onboarding and Support for all our partners. An Accommodation Services Specialist will provide support to the Accommodation Services Team Leader and will support the team with property sign ups, relationships, and to coordinate with other departments involved in assigned projects.

Job Requirement

  • Educate partners on the use of the extranet, manage availability on site
  • Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
  • Handle support tickets from Partners and Market Management team with the highest integrity and quality
  • Optimize content to maximize conversion
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partner

SHIFT TIMES:

  • This position will support on US market, shifts times are from 6 00 p.m. - 3 00 a.m.

Details
Location
Company Overview

At Agoda, we believe that our people are our biggest strength. We work hard and have fun, and we choose people who are dedicated to making things great. We believe it, and we prove it, every day, in our lives at work and outside. We celebrate our diversity, and whether you’re into sport, music, family, or creative anachronism, at agoda you can be who you want to be.

Founded in 2005, and still headed by our co-founder, Agoda is dedicated to doing things the right way and not the easy way – something that has guided every Agoda decision since its inception, and which remains a cornerstone of Agoda’s company culture today. Teams collaborate closely, whether it’s across the room or across the world, and we encourage communication to be open, frequent, and constructive.

Agoda became part of Priceline Group, the world’s leader in online travel and related services in 2007.